Black Friday Sale Terms & FAQ
HOW LONG WILL THE SALE LAST?
The sale will be live until the 30th November at 23:59/11:59 PM, 23:59 CET.
WHAT'S THE DISCOUNT?
We will offer 20% off store-wide.
WHAT SIZE SHOULD I GET?
Our jeans are super stretchy and true to size; however, we kept the waistband a bit tighter than the rest of the jeans, so they sit properly and don't slide down. We always recommend to size according to the waist (measured at the most narrow point). We’ve got different size guides for each collection here.
If you are unsure which size to choose, please contact us on either Instagram or by email hjelp@fitjeans.com and we’ll help you out.
WILL ITEMS BE RESTOCKED DURING THE SALE?
Yes, we will try to restock during the sale. We’ll announce restocks across all our socials.
I MADE A MISTAKE WITH MY ORDER, CAN I CHANGE IT?
Once an order is placed we are unable to make any changes because of the extreme order volume. This includes order details, like changing sizes or colors, adding products, and altering your shipping address.
We’re unable to cancel orders because of the high pace in our distribution center due to the large number of orders. Please make sure you double-check your order information when you are placing your order.
You should be able to change your address using the DHL Express self-service options once your order has been dispatched.
CAN I RETURN SALE ITEMS?
We know that most of you guys take advantage of Black Friday to get Christmas presents, so all orders placed during the sale have an extended returns period until 06th January 2023.
WHAT’S THE DIFFERENCE BETWEEN THE COLLECTIONS?
The difference is the fabric - we have a separate page on our website where we compare all of our jeans to each other, check it out here.
I RECENTLY ORDERED, CAN I GET A DISCOUNT ON MY ORDER?
We cannot provide discounts on any orders placed before or after the sale. This would be unfair to everyone else who waits and risks that the product they want goes out of stock. We announce our sales throughout the year on all channels.
I CAN’T FIND A PRODUCT I SAW ON INSTAGRAM
In order to avoid frustration, we hide completely out-of-stock products from the website. You can DM us @fitjeans for the latest restock schedule. Sign up for our newsletter and follow us on IG to always be up to date on our restocks and new launches.
WHAT'S THE DEAL WITH GIFT CARDS?
Gift Cards can be bought at a 20% discount during the sale. It is not possible to buy discounted gift cards and use them during the sale. Gift cards being purchased under the sale will be able to use after the sale period has ended.
ARE MY ITEMS RESERVED IN THE CART?
No, the stock is only allocated once payment has been confirmed.
WILL THERE BE A SHIPPING DELAY?
It may take up to 5 days to dispatch your best jeans ever, due to the high volume of orders. We will try our best to ship everything as soon as possible.
HOW DO I CHECKOUT WITH KLARNA?
To checkout with Klarna, you have to select your local currency. If Klarna does not pop up as an option at the checkout, it's unfortunately not available in your location yet.
I HAVEN'T RECEIVED AN ORDER NUMBER, BUT MY MONEY HAS BEEN TAKEN.
Please keep a close eye on your inbox for an order confirmation email, you may experience a delay in receiving your order confirmation email.
If you haven't received an order confirmation email within 24 hours of placing your order, and weren't redirected to the order confirmation screen on-site, please check with your bank to see if the payment has gone through. If a payment has been taken, please contact us.
I ENTERED THE WRONG EMAIL ADDRESS
If you've been re-directed to the order confirmation screen, we have received your purchase. Please take a screenshot of the order confirmation screen if you can for peace of mind and contact us with the image and the correct email.
I PLACED MORE THAN ONE ORDER, CAN I COMBINE THEM?
If you have placed multiple orders, we are unfortunately unable to combine these or refund the shipping charges.
CAN I EXCHANGE?
The easiest and fastest way is to place a new order and return the one you would like to exchange. We will refund you as soon as the return arrives at our warehouse. Use the following digital returns form to register your return here.
You can find all information regarding returns here. If you need more help with your return, please send us an email at help@fitjeans.com.
HAVE YOU RECEIVED MY RETURN?
We will be delayed with handling returns during the sale - no returns will be processed during the sale.